Privacy Policy
Barrow View
Knockeen, Graiguenamanagh, County Carlow, R95 WP49, Ireland
Website: www.barrowview.ie
At Barrow View, located in the picturesque town of Graiguenamanagh on the banks of the River Barrow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you make a booking or interact with our website.
1 Who We Are
Barrow View is a short-term rental accommodation located in Knockeen, Graiguenamanagh, County Carlow, Ireland.
Our direct booking system is hosted and managed by Hostaway, a professional booking and property management platform.
For the purposes of data protection law, Barrow View is the Data Controller of your personal information.
2 Information We Collect
When you make a direct booking or contact us through our website, we may collect the following information:
a) Personal Information:
Full name, email address, phone number, and home address.
Country of residence.
Booking details (including dates of stay, number of guests, and special requests).
Your communication and message history with us.
b) Payment Information:
Credit or debit card details, billing address, and transaction history.
Please note: All payment information is securely processed by Stripe, our third-party payment gateway provider. Barrow View does not store or have access to full credit or debit card numbers on its own systems.
3 How We Use Your Information
We use your information for the following specific purposes:
To process, manage, and confirm your bookings and payments.
To communicate with you regarding your stay, inquiries, or support requests. Please note that our preferred method of communication is WhatsApp. We will use the mobile phone number you provide at the time of booking to contact you via our WhatsApp Business account before, during, and after your stay for check-in details, arrival coordination, and property updates.
To comply with Irish legal, tax, and regulatory obligations.
To improve our services, website functionality, and overall guest experience.
To prevent fraud and ensure the security of financial transactions.
4 Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
Contractual necessity: To fulfill and manage your accommodation booking.
Legal obligation: Compliance with relevant Irish laws and regulatory requirements.
Legitimate interest: Managing, operating, and improving our accommodation services securely.
Consent: Where you have explicitly provided it (for example, opting into marketing updates).
5 Data Sharing
Your data is never sold or rented to third parties. It may be shared only when strictly necessary to operate our business, including with:
Hostaway, as our primary booking and property management platform provider.
Stripe, as our authorized secure payment gateway provider.
Legal, law enforcement, or regulatory authorities, where strictly required by applicable Irish law.
6 Data Storage & Security
Your information is stored securely using industry-standard technical and organizational safeguards.
Our platform provider, Hostaway, applies appropriate security measures to protect data against unauthorized access, loss, or alteration.
Access to your personal data is strictly limited to authorized parties who require it to manage your stay or business operations.
7 Data Retention
We retain your personal information only for as long as necessary to fulfill your booking and meet our legal, accounting, tax, or regulatory obligations under Irish law.
When your data is no longer required for these purposes, it is securely deleted or permanently anonymized.
8 Your Rights
Under GDPR regulations, as a guest or website user, you hold the following rights:
The right to access the personal data we hold about you.
The right to request the correction of inaccurate or incomplete data.
The right to request the deletion of your data (where legally permissible).
The right to restrict or object to the processing of your data.
The right to data portability.
The right to lodge a formal complaint with the Data Protection Commission (DPC) of Ireland.
9 Cookies
Barrow View and Hostaway use cookies and similar tracking technologies to ensure proper website functionality, manage bookings, and enhance your browsing experience. You can choose to manage or disable cookie preferences directly through your individual browser settings.
10 Contact Us
If you have any questions about this Privacy Policy, your rights, or how your personal data is handled, please contact us using the communication options provided on our website at www.barrowview.ie. For urgent inquiries or direct guest support, our preferred method of contact is via our official WhatsApp Business account link or number found on our website.
